On second thought, many American companies are doing the same



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送交者: Enlighten 于 2005-5-11, 15:19:55:

回答: That's literally "penny wise, dollar foolish" 由 Enlighten 于 2005-5-11, 15:13:16:

to differentiate their good customers and "bad" customers. There's a book called "Angel customers and Demon customers". The strategy is to treat your Angel customers well but don't give a damn about your Demon customers - such as HunHun who only goes there to make 1-page copy.



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