Chris OShaunnessy said:
OK – I am running Vista and I had the same problem as Linda. Totally locked up. I read through these suggestions (thanks!!!) and this is how I by-passed it. I opened Task Manager (didn’t click the Think Point Start in Safe Mode). Then I saw that it doesn’t appear in Applications…it appears in Processes as “hotfix.exe”. I selected that process and clicked “end process”. Then I clicked “new task”. I typed in explorer.exe and was able to get to my desktop and start running Malwarebytes Anti Malware. Wow. This is a nasty little booger. Good luck everybody! And thanks again! PS… it helped that I had a laptop to jump on to look all of this up…